You don't need an account to shop with us. You may proceed as a guest. 

When you create an account you'll be able to place orders without having to fill out your details every time, for instance. 

If you need an invoice with your VAT number and company details, you'll need to create an account. You can't create a VAT invoice as a guest.

Just simply create an account by hitting the "create account" button.

No worries, we've got you covered. Simply select the "forgotton your password" link and we'll send you instructions on how to create a new password.

We accept many payment options! 

• Visa/Mastercard
• Bancontact
• Apple Pay
• Pay Pay
• KBC/CBC
• iDEAL

Once you've placed your order we'll send out a confirmation e-mail. Don't forget to check your junk mail too! Still haven't found your confirmation e-mail? Please contact us via shop@baru.be and we'll help you out!

You can change your order as much as you like while it's in your shopping cart.

Once your order has been paid, you won't be able to make any changes. Did you make a mistake or did you gave us the wrong delivery address? Please contact us via shop@baru.be and we'll do our best to help you out!

Once your order has been paid, we're not able to cancel it.

Yes, everyone that places an order will receive an invoice by email upon shipment of the goods.

You can fill in the invoice details and shipping details during the order process. You are responsable for the accurancy of the address and VAT details.

Please note you can only create an invoice with VAT details when you have an  account.

Altering an invoice or invoice details after placing the order and payment, is NOT possible.

You can enter your code during check-out in the "validate coupon code" field. Just type in your code and hit the "enter" button and we'll add the discount in the cart!

We do our best to process and ship your order as soon as possible. Once your order leaves our warehouse, you'll receive a tracking link to follow your treats. Most orders will be shipped out on the same day as you've placed your order.

Yes, we do! We ship all over Europe to the following countries : 

Austria, Belgium, Bulgary, Cyprus, Croatia, Czech Republic,  Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, the Netherlands, Poland, Portugal, Romania, Spain, Sweden, Slovenia and Slovakia.

We temporarily can't ship to the UK.

During Spring and Summer time, we will add a icepack to your order to keep your treats cool.

When it's (too) hot outside, e.g. +25°C, we will not ship your treats as they will probably melt during transport (yes, even with a coolpack).

We'll keep your order with us until temperatures are a little cooler or if it's less sunny.

So when you place an order in Spring or Summer, please take into account your order may take a little longer than usual if we think it's necessary.

That depends on your location. Here's a list of delivery costs: 

Belgium and the Netherlands

Delivery should the next day. However, sometimes your parcel may be delayed, for instance during the holidays.

International shipments 

Delivery may take 1 - 4 days, depending on the destination.

Please check the tracking link we've sent you to follow your order and to see the expected delivery date.

Also, please note delivery may take a little longer during busy times such as the holildays.

All delivery depend on a lot of external factors (transport, weather, traffic, customs, int. regulations, etc.) which we cannot control. We will always try to get your goodies ASAP to you !

Once your order leaves our warehouse, you'll receive a tracking link to follow your treats. You can track your order on our website or on the courier's website.

Don't panic! Sometimes it takes a little longer for your order to arrive, especially during busy times such as the holidays.

You can contact your courier directly to find out more using your tracking code or you can contact us and we'll help you find out more.

Our marshmallows, marshmallow bars and Dreamy Chocolate Hippos are produced in Belgium. 

Our hot drinks are produced in the Netherlands.

Mallow Puffs are produced in Belgium.

Our marshmallows and Dreamy Chocolate Hippos are packed in FSC certified (cardboard) packaging and is fully recycable.

Our hot chocolates and chai latte are packed in recycable tins with recycable lids; our plastic gift jars are also recycable.

At this moment the marshmallows, Dreamy Chocolate Hippos, marshmallow bars and our Mallow Puffs are wrapped in non recycable foil. We are doing our very best to find a recycable alternative which also garantuees the quality and freshness of our products. So far we haven't found an alternative yet however we keep looking! We aim to to use recycable packacking only as soon as possible.

Our treats are available all around the world!

Please go our "Stores" page to find your nearest stockist. However, this list is not final and there may be many more stores in your area. Did you spot our products? Please do let us know and we'll add them to the list!

Our treats are available all around the world! Please go and check the "Stores" page on www.mallowpuffs.com to find your nearest stockist. 

However, this list is not final and there may be many more stores in your area. Did you spot our products? Please do let us know and we'll add them to the list!

Yes, of course! Everyone likes chocolate gifts :) Just write down the address in the "delivery field" of the person to whom you'd like to send a gift to. 

No yet , but very soon though !

We have a wonderful selection of gift boxes you can choose from.

We offer customized or bespoke gift boxes only for larger quantities.

Please contact our sweet sales team through the form on the corporate page and we'll send you a bespoke quote.

At this moment we're not yet offering this service.

Yes, you can! Please contact our sweet sales team through the form on the corporate page and we'll help you out!

Yes, this is possible if you order a large amount of gifts.

Please contact our sweet sales team through the form on the corporate page and we'll send you a bespoke quote.

Yes, this option is possible if you order a large quantity of gifts with us.

Please contact our sweet sales team through the form on the corporate page and we'll send you a bespoke quote.

Yes, we do! All our Dreamy Chocolate Hippos, hot chocolates and chai latte are suitable for vegetarians.

Our Swirly Hot Chocolate Powder, Fluffy Marshmallow Chocolate Powder and Dark Hot Chocolate Powder are suitable for vegans.

Mallow Puffs mallows and mallow bars are vegan and V-label certified.

Yes, both BARÚ and Mallow Puffs are palm oil free.

You can find a complete ingredients list, allergens list and nutrition information :

• on the product packing itself.
• in the product description in our webshop

Feel free to send any questions to info@baru.be. 

In a cool, dry place. The ideal temperature is between 12°C and 20°C. Warmer temperatures will cause the chocolate to melt. In addition,  warm temperatures may change the taste and texture.

Our marshmallows and Dreamy Chocolate hippos are packaged separately to make sure they stay fresh and do not become dry.

BARÚ marshmallows and marshmallow bars are made with gelatine from animal origin.

Yes, Mallow Puffs mallows and mallow bars are both vegetarian and vegan and V-label certified.

Oops! The chocolate was probably stored in a place that was either too warm or too moist!

When chocolate is stored in warm conditions, a ‘fat bloom’ develops in which the cocoa butter crystallises and creates a white layer.

Moisture, on the other hand, causes a ‘sugar bloom’, in which sugar precipitates to the surface. You can still eat the chocolate, but it will not be as tasty as before.

In a cool, dry place. The ideal temperature is between 12°C and 20°C. Warmer temperatures will cause the chocolate to melt. In addition,  warm temperatures may change the taste and texture.

Our Chai Lattes and Hot Chocolates are only suitable for drinking hot. The whole milk cocoa powder, mini marshmallows, caramel pieces and chocolate figures do not dissolve in cold milk. 

For the best possible taste, we recommend using milk or a milk alternative like soya or almond milk (not water!).

Yes, but you'll have to use the chocolate of chai powder a little differently.

The whole milk cocoa powder, mini marshmallows, caramel pieces and chocolate figures do not dissolve in cold milk. 

For instance, you can blend our chai latte powder in a smootie or milk shake using a blender.

Filed complaints shall be answered within 14 days following your order's receipt date. If a complaint requires a foreseeable longer processing time, we shall acknowledge receipt of your message within 14 days, indicating when you can expect a more elaborate answer. A member of our team will handle your complaint with the utmost care.

If it is not possible to come to a solution or agreement via our internal complaints service via shop@baru.be or by phone +32 11 85 05 60 or by filling out our contact form, you are able to approach safeshops.be .

If Safeshops.be accepts your complaint, safeshops.be will mediate between you – as a customer – and us – BARÚ NV. An official complaint needs to be filled out and filed via a complaint form. This complaint file is accessible via https://www.safeshops.be/nl/consumers-complaints/ . This way safeshops.be receives all information in order to process and treat your complaint.

As a consumer, you are also able to contact

• the “Consumer Mediation Service” via https://consumentenombudsdienst.be/nl

• the “European Commission” via https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=

to address a complaint and help find a solution.